DEAR MOM

All products as depicted on this website are available in Manila, Philippines.
Certain flower and plant products may be delivered in bud to ensure longer life.
All products are subject to availability. In the event of any supply difficulties,
we reserve the right to substitute any of the flowers or packaging materials
with a product of equivalent or greater value without notice.

We try to keep the representation of the colors of our products as accurate as possible.
However, due to differences between display monitors along with the natural variations of
our products, the colors you see on your screen are intended only as a guide.

Some flowers may have natural discolorations on their petals but they are still guaranteed as fresh.

Please note that from time to time, product and delivery prices on www.teamofloristeria.com may vary
to those offered in a Te Amo Floristeria store or via our contact numbers and social media channels.
Prices are subjected to change without notice especially during peak seasons.

You will be given clear instructions to navigate the order process and will be required to provide us
with your complete personal details, including accurate delivery address, together with those of the intended
recipient and all necessary payment details.

We accept payment via credit cards, debit cards, bank deposit, bank transfer, and Paypal.
Submitting your order is subject to our confirmation. We will send an email confirmation of your order
details to advise that we are processing your order via the email address you provide. We are not bound to a
confirmed order with you until we have issued this email confirmation.

If the recipient has received a damaged or defective arrangements, we guarantee to replace it as
long as you notify us within 3 hours upon delivery and furnish us with a picture of the item.

Discolorations on the tip of petals of some flowers are not considered as damaged.

If for whatever reason Te Amo Floristeria is unable to deliver your order,
we will refund the full amount to you or will redeliver your order at a later date.

In the event that we are unable to supply all your full order, we shall notify you as soon as
possible and reimburse your payment in full no later than 7 working days after the intended delivery/collection date.

Due to the perishable nature of all flower deliveries, complaints and refunds will be dealt with on a case to case basis at our discretion.

For more information please visit our Terms and Conditions page.